Terms of service

Terms and Conditions – NEVERMONDAY

Last updated: 10 November 2025

Company: OkayScale ApS (CVR: DK43937790)
Address (administration): D Lauritzens Vej 12, 6700 Esbjerg, Denmark
(Please note: Returns must not be sent to this address. All returns must be created via our Returns Portal.)
Email: kontakt@nevermonday.dk
Websites: www.nevermonday.dk (Denmark) • never-monday.com (international)

By using our website and/or shopping with NEVERMONDAY, you accept the terms and conditions below.

1) Introduction

These terms and conditions apply to purchases made on www.nevermonday.dk and never-monday.com (“the Webshop”), which is owned and operated by OkayScale ApS on behalf of the brand NEVERMONDAY (“we”, “us”). The terms govern your access to and use of the Webshop as well as the conclusion of purchase agreements between you as a consumer and us.

We may update the terms from time to time. The version displayed at the time of ordering applies to your purchase.

2) Contact

If you have questions about orders, delivery, returns, etc., write to kontakt@nevermonday.dk.
For enquiries about an existing order: remember to include your order number in the subject line.

3) Use of the website

The Webshop may be used to read product information, add items to the cart and complete purchases for private use. You are responsible for providing correct and truthful information at checkout. Misuse (e.g. attempted fraud, unauthorised access, etc.) may result in your access being blocked.

4) Ordering – how it works

  1. Add items to the cart and go to checkout.

  2. Fill in your delivery and payment details.

  3. Choose a payment method (e.g. card, MobilePay, Apple Pay, Google Pay, PayPal, Klarna – availability may vary).

  4. Place the order. You will receive an order confirmation by email.

  5. When the order is dispatched, you will receive a shipping confirmation with tracking.

Important:

  • The delivery address normally cannot be changed after ordering. If there is an error, contact the carrier promptly once you have tracking.

  • Items in the cart are not reserved until payment has been completed.

  • We may reject or cancel an order (e.g. in the event of an obvious pricing error, suspected fraud, discontinued items or lack of stock). In that case, any payment will be refunded.

5) Prices, VAT and payment

  • All prices in Denmark are shown including Danish VAT.

  • If you shop from another EU/EEA country, the price is shown with the relevant VAT at checkout in accordance with the applicable rules.

  • Outside the EU (if applicable via never-monday.com): local taxes, customs duties and import fees may be charged on delivery and are payable by the recipient. Contact your local customs office for details.

Payment: We use secure payment solutions (e.g. Shopify Payments/Stripe, PayPal, Klarna and others). Card data is handled in encrypted form by the provider. The amount is reserved/settled according to your chosen method. If payment is not completed, the order is cancelled automatically.

Klarna: In order to offer Klarna’s payment methods, your personal data may be transferred to Klarna at checkout for credit assessment and customisation of payment options. See Klarna’s privacy policy for details.

Pricing errors: We reserve the right to correct obvious errors in price or description. If an error occurs, we will contact you to confirm the correct terms or cancel the order.

6) Discount codes and promotions

  • Discount codes are entered at checkout and cannot be added after purchase.

  • Codes may be limited to specific products/collections, cannot always be combined and may be withdrawn at any time.

  • Conditional promotions (e.g. “buy X, get Y”) are adjusted in the event of a return/exchange so that the conditions are met again – otherwise the discount is adjusted accordingly.

7) Delivery

  • Dispatch: Normally 1–2 business days (Monday–Friday), excluding weekends/public holidays and pre-orders.

  • Delivery time: Typically 1–5 business days depending on the shipping method and destination (EU/EEA may vary).

  • Tracking: Sent by email/SMS. Allow up to 24 hours before tracking is activated.

  • Signature & visible damage: Check the parcel on receipt. If the packaging is clearly damaged or has been tampered with, make a note of it and contact the carrier immediately – and then us.

  • Uncollected/refused parcels: If the order is returned because the parcel was not collected or was refused, return shipping and any fees will be deducted from your refund/store credit.

Please note: Once the shipment has been dispatched, you also enter into an agreement with the chosen carrier. For data protection reasons, we cannot change your personal data held by the carrier beyond the label data.

8) Pre-orders

Pre-orders are dispatched as soon as the item arrives in stock. Estimates are shown on the product page. In accordance with the law, payment may be charged at the time of ordering. In the event of significant changes, we will contact you.

9) Right of withdrawal & returns (DK & EU/EEA)

As a consumer in Denmark/the EU shopping with us, you have a 30-day right of withdrawal from the day you receive your goods.

  • If you withdraw from your order and want your money back, you/the Customer must pay for the return yourself
  • If you would like a gift card or an exchange, we cover the cost of your return
  • If the product is faulty or you received the wrong item, but you do not want your money back, but a new shipment, gift card or exchange instead, we cover the cost of your return

How to return:
All returns must be created via our Returns Portal (click here). You will receive a return label and instructions. Once the return label has been issued, you normally have 14 days to send the parcel.

Return conditions:

  • The item must be unused, in original condition and with all tags/packaging intact.

  • You bear the risk for the item until it is received by us – pack it securely.

  • Any freebies/promotional gifts must be returned if the return means that the promotion conditions are no longer met.

  • Never send returns to the office address in Esbjerg. Returns must be created via our Returns Portal.

Exceptions:

  • Gift cards cannot be returned.

  • Special collections/limited drops/live events may be marked as “final sale” – in which case they cannot be returned.

  • Outlet/refurbished items may be subject to special terms (stated on the product page).

Refund:
Once we have received and approved your return, the amount will be refunded via the original payment method (less return shipping, if applicable). Processing may take 3–7 business days after receipt.

10) Right to complain (statutory warranty)

You have a 24-month right to complain about faults and defects under the Danish Sale of Goods Act. Contact us as soon as possible at kontakt@nevermonday.dk on receipt/within a reasonable time, and include your order number, a description and photos/video.

How complaints are handled:

  • Approved complaint: we repair, replace, give a price reduction or refund – depending on a specific assessment.

  • Rejected complaint (e.g. wear and tear, incorrect use, accidental damage): the item is returned to you.

  • Damage that occurred during transport must be reported immediately to the carrier and then to us.

The right to complain does not limit your other statutory rights.

11) Product information & colours

We strive to provide correct descriptions and images. Minor colour deviations may occur due to screen settings/lighting. We reserve the right to correct any errors on the site.

12) Liability and limitation of liability

We are not liable for indirect losses/consequential damages (e.g. operating losses, loss of profit, loss of data, etc.). Our total liability in relation to a purchase is limited to the price of the item. 

14) Retention of title

Ownership of the delivered goods remains with us until full payment has been received.

15) Force majeure

We are not liable for delays or failure to perform due to circumstances beyond our reasonable control (e.g. legislative intervention, strikes, fire, natural events, failures by subcontractors, war, crises, system outages, etc.).

16) Misuse and fraud

Suspected fraud, misuse of discounts/referral programmes or unauthorised use of means of payment may result in cancellation of the order and a report to the relevant authorities.

17) User content & reviews

By submitting reviews/images, you grant us a worldwide, non-exclusive, royalty-free licence to display and share the content in connection with the marketing of NEVERMONDAY (e.g. on product pages, social media, emails). You warrant that you hold the rights to the content.

18) Intellectual property rights

All content on the Webshop belongs to NEVERMONDAY/OkayScale ApS or our licensors and is protected by copyright and trademark law. Content may not be copied, distributed or exploited without written consent.

19) Third-party links

Links to external sites are provided for convenience. We are not responsible for their content or practices.

20) Referral programme (if available)

Any referral programmes may provide credit/store credit for use on the Webshop in accordance with the applicable rules set out in the programme terms. Credit cannot be paid out in cash, may expire and may be withdrawn in the event of misuse.

21) Governing law and jurisdiction

Purchases made via www.nevermonday.dk are governed by Danish law. Disputes may be brought before the Danish courts. For consumers in the EU, the mandatory consumer rights of their country of residence apply. You can also file a complaint via the EU’s ODR platform.