Delete account

This page explains how to delete your account in the NeverMonday app by OkayScale ApS. Your account in the app is the same as your customer account with NeverMonday and your membership of NeverMonday Members Club. Your request covers all three.

Updated 8 October 2026.

Delete your account in the app

  1. Open the NeverMonday app and log in.
  2. Go to Profile > Settings > Delete account.
  3. Tap Delete my account, and confirm with Yes, delete my account.

You are logged out straight away, and the deletion starts.

Delete your account without the app

If you no longer have the app, or you cannot log in, email kontakt@nevermonday.dk with the subject “Slet min konto” or “Delete my account”.

Send it from the email address you log in with, so we can see that it is your account. If you write from another address, we will ask you to confirm from the right one. We reply and start the deletion within 5 working days.

What we delete

  • Your profile: name, email, phone number and addresses on your customer account.
  • Your membership: points, rank, rewards and discount codes, points history and birthday. Points and rewards you have not used are lost as well.
  • Your member card and QR code. If you have chosen a wallet card, we also request its revocation. When Loyalino receives the request, it removes the card's member number, QR code, customer link and offer text and resets your choices.
  • Your login sessions and login codes.
  • Push keys and your notification choices, including your yes to offers and news.
  • Your inbox messages, their read status and the technical message-sequence counter.
  • The link between your claimed scratch cards and your customer account in Loyalino.
  • Your newsletter subscription.

What we keep, and for how long

  • Necessary accounting material from your purchases must normally be retained for 5 years after the end of the financial year it relates to. This covers information necessary for bookkeeping, not automatically every profile or order field.
  • Deletion and confirmation-email records: the customer number, request identifier and times of the request, local erasure and any mail-provider acceptance. These personal records have no automatic expiry and prevent duplicate emails and restarting expired email attempts. Acceptance does not prove delivery. The email address is removed after acceptance or during the next successful daily cleanup once local erasure is more than three days old.
  • Technical wallet card and device keys to deliver revocation, and a protected check value that prevents the deleted card from being issued again. These records currently have no automatic expiry date.
  • For claimed scratch cards: the card's check value, prize and claim and any delivery times, without the customer-account link. They remain without automatic expiry to prevent the same card from paying another prize.
  • App database backups: at our 6 October 2026 check, daily copies were set to 6 days and weekly copies to 27 days. There was also a separate manual copy from 24 September without automatic expiry. Deleted information can therefore remain in a copy for longer than 27 days. Deletion from the active database does not itself delete information from all backups.
  • Provider copies of emails and logs: Resend (Plus Five Five, Inc.) states that these are stored in the US, including with EU email routing. Public periods are 30 days on Free, Pro and Scale plans and 7 days for backups; Enterprise can have different periods. These are the provider's published periods. Local account erasure does not itself delete these copies.

Technical records without automatic expiry are used to document deletion, avoid duplicate emails, deliver revocation and prevent reissuing or repeat claims on cards. Some remain personal information. Contact us if you would like to know more about a particular record or exercise your rights.

How long it takes

  • Straight away, when you delete in the app: you are logged out on all phones, your member card in the app stops working, and the app's push registrations are removed.
  • We aim to delete profile and membership information at Shopify and Loyalino within 10 days, apart from the records above. This is an expected window for processing by us and our providers, not a guarantee that every copy is gone after 10 days. If you deleted in the app, we try to email you when local erasure is complete.
  • If you ask by email, the expected 10-day window starts when we initiate deletion. The records listed under “What we keep, and for how long” are exceptions.

A card you have saved in Wallet

We retry revocation requests after connection failures. A card in Apple Wallet or Google Wallet can remain on your phone until Wallet receives the update. We cannot remove an offline copy from the phone. You can remove the card in Wallet yourself. Removing it there does not delete your account with us, and logging out of the NeverMonday app does not remove the wallet card.

Apple associates the saved pass with your Apple Account; Google has separate settings for pass and activity data. Your NeverMonday choices do not change these settings. See Apple's Wallet information and Google's pass-data controls.

Questions

Email kontakt@nevermonday.dk. Read more about the app's information in Privacy in the app and about the online store in our Privacy Policy.

The NeverMonday app is published by OkayScale ApS, CVR (Danish company number) 43937790, D Lauritzens Vej 12, 6700 Esbjerg, Denmark.